• When a service location that is in Pending Suspension or Suspended status and the account balance gets above the disconnect threshold the GridLink system is designed to automatically generate a reconnect transaction to the TDU 
  • The system may take up to 15 minutes from the time the account balance gets above the disconnect threshold to generate and send the reconnect transaction
    • Transactions leave the system on :05, :20, :35, :50 minutes after the hour.
  • If the reconnect transaction has not been submitted 15 minutes after the account balance update, a reconnect transaction may be sent manually
  • A reconnect transaction may also be submitted manually as a courtesy to cancel the disconnect and/or restore the customer's power (when the account balance is up to -$2.00)
    • Disconnect service order status is Pending New, Complete or Sent

  • Select Service Request from the left navigation menu

  • Select Reconnect a Meter

  • The Reconnect Meter dialog box opens


  • Populate the Requested Reconnect Date with today's date
  • Click Save
  • The reconnect transaction will be generated and submitted to the TDU within 5 minutes
    • The Transactions leave the system every 5 minutes; :00, :05, etc.