Below are the steps to manually disconnect customer if their account numbers are not shown up on the DNP list:

  1. Some account numbers won't show up on the DNP list because customer have canceled or removed email or mobile phone number in their account settings.
  2. If this is the case, a NVCM letter is sent; see Process No Valid Contact Method and  (NVCM) No Valid Contact Method Indicator
  3. After 3 business days, if customer has not added any contact method, we will disconnect service to those accounts.
  4. Go to account number in Gridlink, click service requests and click disconnect a meter as shown below:
  5. On the requested disconnected tab, click on today's date. If the day is Friday, click on the Friday Disconnect box as well and click save