Agent to Agent Transfer

  • Agents can transfer a call to another agent or extension registered within the platform using the following steps
  • Press *4 and then wait for dial tone in the caller ID box
  • Enter destination agent extension in the caller ID box
  • Press #


Agent to External Number Transfer

  • Agent can transfer established call to outbound number (external numbers) by using the following steps
  • Press *1 and wait for dial tone in the caller ID box
  • Enter desired destination number in the caller ID box
  • Press #