• Agents can login using the credentials below :
    • User name is 3009
    • Password is ‘unix11"
    • Domain is prodpogoivr.accoonaglobal.com
    • Proxy is prodpogoivr.accoonaglobal.com:5080
  • See softphone configuration screenshot below. We have used the popular and free softphone ‘Xlite’ in the example below. Download XLite from here : https://www.counterpath.com/x-lite-download/



  • On registering successfully with the Call Centre Platform, the agent must toggle his / her availability using the steps stated below:
    • Domain 
    • Dial *22 and then click the green handset receiver icon 
    • The system will prompt you to enter password, which is your extension followed by #
  • To log out of the system, you dial the same codes as when you log in
    • Domain
    • Dial *22 then click the green handset receiver icon
    • The system will prompt you to enter your password, which is your extension, followed by #