• Sometimes it may be necessary to manually submit a DNP transaction because
    • The account is active with a negative balance but is not scheduled for DNP
    • The TDU didn't receive the DNP request from Pogo
  • Select Service Request from the left navigation menu

  • Select Disconnect a Meter

  • The Disconnect Meter dialog box opens


  • Populate the Requested Disconnect Date with today's date
  • Add free form notes
    • Manual DNP MM/DD/YY @ HH:MM. Acct bal -$XX.xx
    • Copy the free form notes in the "Notes" fieldĀ 
    • Paste the free form notes in the Notes tab of the account
  • Click Save
  • The disconnect transaction will be generated and submitted to the TDU within 5 minutes
    • Transactions leave the system on :05, :10, :15, etc.