Manually Cancel Disconnect Transaction
Modified on: Thu, Feb 14, 2019 at 9:54 AM
- A disconnect transaction may be manually canceled (before 11am Central time) as a courtesy to prevent the customer's power from being disconnected (when the account balance is up to -$2.00)
- Go to Service Orders
- Locate the pending DNP service request in New status
- Click the Status drop down menu
- Scroll to the bottom of the page
- Click Save
- Once the Disconnect request status is Cancel it will not leave the Gridlink system
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