Disconnect/Reconnect

Manually Send Reconnect Transaction
When a service location that is in Pending Suspension or Suspended status and the account balance gets above the disconnect threshold the GridLink system i...
Fri, Mar 8, 2019 at 11:16 AM
Manually Disconnect Active Account Below Threshold
Below are the steps to manually disconnect customer if their account numbers are not shown up on the DNP list: Some account numbers won't show up ...
Mon, Jul 16, 2018 at 12:01 PM
DNP Timeline Reset
If a customer's account balance falls to $0.00 or below, a 650_01 DNP transaction is prompted automatically by the system If the customer does not ch...
Fri, Aug 9, 2019 at 10:56 AM
Manually Send Disconnect Transaction
Sometimes it may be necessary to manually submit a DNP transaction because The account is active with a negative balance but is not scheduled for DNP ...
Wed, Apr 24, 2019 at 3:55 PM
Manually Cancel Disconnect Transaction
NOTE: The following steps are executed ONLY in extremely rare situations and should NOT be executed without supervisor permission. A disconnect transac...
Fri, Aug 9, 2019 at 10:54 AM