Accoona Platform

Call Transfer
Agent to Agent Transfer Agents can transfer a call to another agent or extension registered within the platform using the following steps Press *4 and th...
Wed, Aug 29, 2018 at 12:26 PM
Login
Agents can login using the credentials below : User name is xxxx (Your extension - ex. 3001) Password is ‘unix11’ Domain is prodpogoivr.accoona.com Pro...
Mon, Aug 13, 2018 at 3:21 PM
Transfer Caller to Recharge IVR
To transfer a caller to the English Recharge IVR Enter *1 Enter 2191 Press # To transfer a caller to the Spanish Recharge IVR Enter *1 Enter 2193 ...
Tue, Aug 14, 2018 at 4:27 PM
Agent to Agent Chat
Sometimes you may need to chat directly with another agent.  To do so: Navigate to http://prodpogoivr.accoonaglobal.com:7070/candy/ Use Login Username In...
Mon, Nov 5, 2018 at 2:01 PM
Pause Recording for PCI Compliance
In order to maintain PCI Compliance, phone recording must be paused while a customer makes a payment/charges up the account. Press *5 to pause recording ...
Mon, Nov 5, 2018 at 1:30 PM