Accoona Platform

Call Transfer
Agent to Agent Transfer Agents can transfer a call to another agent or extension registered within the platform using the following steps Press *4 and th...
Wed, Aug 29, 2018 at 12:26 PM
Login for Accoona Platform
Agents can login using the credentials below : User name is 3009 Password is ‘unix11" Domain is prodpogoivr.accoona.com Proxy is prodpogoivr.accoo...
Fri, Jun 14, 2019 at 9:19 AM
Accoona Transfer Caller to IVR
To transfer a caller to the IVR Enter *1 Enter extension Press # Extensions - English Outage - 85001 Account Info - 85003 Recharge - 85004 Exte...
Wed, Jun 19, 2019 at 9:03 AM
Agent to Agent Chat
Sometimes you may need to chat directly with another agent.  To do so: Navigate to http://prodpogoivr.accoonaglobal.com:7070/candy/ Use Login Username In...
Mon, Nov 5, 2018 at 2:01 PM
Pause Recording for PCI Compliance
In order to maintain PCI Compliance, phone recording must be paused while a customer makes a payment/charges up the account. Press *5 to pause recording ...
Mon, Nov 5, 2018 at 1:30 PM